FAQ

OUR MOBILE APPLICATIONS

What is THE CMB Mobile app?

The CMB Mobile app makes it possible to consult portfolios directly from a smartphone.

It is protected by a password (or biometrics) and a PIN code.

Compatibility:

  • iOS (iPhone, iPad) - Version 11.0 or later

  • Google Android (smartphones) - Version 5.0 or later

CMB MOBILE FR

What is THE AKARI app?

The Akari app is used to confirm online payments made on merchant sites using a credit card.

It is protected by a PIN code.

Compatibility:

  • iOS (iPhone) - Version 15.0 or later

  • Google Android (smartphones and tablets) - Version 5.0 or later

QR Code Akari

 

LOGIN

How to connect to CMB Online

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ENABLE THE PUSH NOTIFICATION

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NAVIGATION

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PAYMENTS

What are the different types of transfers?

  • Internal transfer: more commonly known as account-to-account transfer.
    Allows you to make a transfer between two accounts that you have access to on your eBanking. 

  • Internal bank payment: This allows you to make a transfer to a beneficiary who is also domiciled at CMB Monaco.
     
  • SCT (Sepa credit transfer): more commonly known as SEPA.
    Allows you to make a transfer in euros within the SEPA zone, which includes the countries of the European Union, plus Norway, Iceland, Liechtenstein, Switzerland, Monaco, Saint-Martin, Andorra and the Vatican.

  • Swift (The Society for Worldwide Interbank Financial Telecommunications) enables transfers to be made in both foreign currencies and euros.

How do I make a transfer ?


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DOCUMENTS

How do I download my bank details ?

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TRADING

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CARD

How can I view my credit card transactions ?

You can retrieve details of your credit card transactions from your eBanking access.

To do so, please connect to your CMB Online or CMB Mobile space and follow the steps below:

CMB Online:

  1. In the menu, select "Credit Card"

 

CMB Mobile:

In the "Portfolio" menu, select "Credit Card"

Please note that no statement will be issued if there are no transactions during the month.

Portfolio & Account Statement

To obtain a detailed account statement of transactions up to the previous day, please follow these steps:

1. Navigate to the "Document" tab.
2. Select the "Document" section.
3. Click on "New".
4. Order a report by selecting “Portfolio or Account Statement".
5. Choose account statement.
6. Choose the portfolio for which you wish to obtain the statement.
7. Select the desired report date.
8. Finally, click on "Order Report".

Please wait 5 to 10 minutes for the document to be generated; you will then find it in your eDocuments.

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